Let’s talk about IT

Our story

IT industry veterans Nick Saccomondo and Ken Widmer met while working on a project team for a national MSP. Frustrated by the growing lack of transparency, continuous cuts that affected the quality-of-service delivery, and a culture that prioritized efficiency over client relationships, they decided to build something new.

In 2018, the duo founded Macro Technology Group in Morganville, New Jersey. Today, a growing number of mid-market organizations across the country trust their U.S. based team to deliver managed IT services with the care and confidence every client deserves.

Macro founders Nick Saccomondo and Ken Widmer in conversation

Who we are

We're proud of our team and the way they show up — for our clients, and for each other. These are the values that guide how we work.

Responsibility

— we own the work

When we take on an IT environment, we take responsibility for it. The day-to-day work, the maintenance, the projects — it's ours to carry out. We do the work and do it well.

Dependability

— count on us, every time

We show up — whether it's a routine request or an urgent incident. Our clients stay with us for years because they know exactly what to expect from us, day after day.

Accountability

— we own the outcome

The success or failure of an IT environment rests with us. We see issues through to a resolution and stand behind every recommendation we make. We own the result, start to finish.

Vigilance

— we keep watch

Threats and requirements change. We stay watchful through all of it — informed, alert, and on top of every shift that could affect the organizations we protect.

Integrity

— we do right by you

We do what we say we'll do, even when no one's watching, and we tell our clients the truth even when it's hard.

Culture

— strong team, strong service

We take care of our team, and that starts with building a workplace people want to be a part of. Happy people do their best work — and that's what shows up in the service our clients receive.

What it's like to work with Macro

Most of our clients come to us from another provider. Here's what changes once you're working with us.

  1. The switch

    The fear of disruption is one of the biggest reasons organizations put off switching MSPs. Macro's onboarding is designed to minimize that, phasing out your current provider after the handover is complete. Your transition is planned and managed every step of the way.

  2. The day-to-day

    Reaching a real person (not an AI bot) who can solve your problem on the first try is rare. At Macro, it's the norm. When something comes up, you get someone who owns your ticket until it's resolved.

  3. The path forward

    A lot of providers ace the first 90 days, then surface only when something breaks. We stay engaged with check-ins, recommendations, and reviews that reach you before you even have to ask. You'll feel the difference.

By the numbers

  • 98%

    client retention rate

  • 97%

    customer satisfaction score (CSAT)

  • 85%

    of tickets closed in under 15 minutes

Hear it straight from our clients

"Macro Technology Group has been an outstanding IT and cybersecurity partner. Their team is incredibly knowledgeable, professional, and responsive."

VP of IT, healthcare

"We were in the market for a new MSP and Macro TG came recommended to us. Everyone we've had the pleasure to work with has been upfront and easy to talk to."

CIO, financial services company

"They are the best I have ever worked with — always answering questions, resolving problems, and meeting the SLAs that matter to a fast-moving company like ours."

CTO, healthcare company